Collection Manager - Bilingual (C1)

Descripción de la oferta

We are looking for a Campaign Manager to lead the daily operations of a collections project. This position is responsible for managing performance, driving results, and ensuring client satisfaction across teams located in Nicaragua and Panama. The ideal candidate is a strong leader with a background in collections and a passion for team development, performance analytics, and client partnership.

Key Responsibilities:
· Oversee day-to-day operations of the collections campaign across Nicaragua and Panama.
· Lead and support campaign supervisors and team lead to ensure consistent performance and productivity.
· Monitor KPIs and team metrics to identify trends and implement improvement plans.
· Provide coaching, mentoring, and performance feedback to direct reports.
· Ensure compliance with internal policies, industry regulations, and client-specific requirements.
· Analyze reports and data to continuously improve operational efficiency and results.
· Act as the main liaison between internal teams and client representatives to implement project strategies and fulfill client expectations.
· Foster a collaborative and high-performing team culture.

Requirements:
· Fluent and proficient English communication skills (neutral accent preferred).
· Experience managing and developing teams in a call center setting; experience in collections and/or financial services is highly desirable.
· Strong leadership, decision-making, and problem-solving skills.
· Bachelor’s degree from a 4-year college or university or equivalent combination of education and relevant job experience.
· Proficiency in Microsoft Office Suite.
· Availability to work flexible schedules, including different shifts and occasional Saturdays, based on client needs.
· Familiarity with FDCPA, first- and third-party collections, and dialer systems is a plus.
· Minimum of 2 years of experience leading large teams or managing multi-site operations.

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 24 y 52 años
• Conocimientos: Microsoft Excel, Microsoft Office

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: cobranza, cobro, payment, collection, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Ayer (actualizada)

Acerca de Empire Management Group

Empire Management Group is a client-focused community association management company with over 25 years of experience in Central Florida.
Our company was created to handle all types of residential and commercial property management services.