Descripción de la oferta

We are looking for experienced Desktop Support Engineers to join our global End User Computing team. This role provides technical support for end-user computing devices, Microsoft 365 services, and IoT-related hardware across all company locations. As part of a centrally coordinated, follow-the-sun team, you will provide remote and on-site support to employees worldwide, managed through Jira Service Management.
Key Responsibilities
• Provide Tier 1 and Tier 2 support via JSM for hardware, software, and connectivity issues across the follow-the-sun model.
• Diagnose and resolve issues with Windows, macOS, iOS and Android, business applications, printers and office setups
• Deliver remote support via ManageEngine EndpointCentral for desktop management and software deployment.
• Troubleshoot Microsoft 365 services: Outlook / Exchange Online, Teams, OneDrive, SharePoint, Intune.
• Perform basic user account management in Microsoft Entra ID: password resets, licence verification, group membership.
• Provide backup Microsoft 365 administration support outside business hours.
• Install, configure, and deploy laptops, desktops, monitors, and IoT hardware.
• Manage device lifecycle.
• Maintain accurate asset inventory across all locations.
• Coordinate equipment shipping and logistics between offices.
• Escalate complex issues to Platform Engineering, Network, or Security teams.
• Participate in handover procedures and knowledge transfer with global team members.
Required Qualifications
• 2-3+ years in a Desktop Support Engineer, IT Support Technician, or similar role.
• Strong expertise in Windows 10/11 and macOS: installation, configuration, troubleshooting.
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Intune).
• Experience with Microsoft Entra ID for user account management.
• Proficiency with Jira or similar ticketing systems.
• Experience with ManageEngine EndpointCentral or comparable RMM solutions.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wi-Fi.
• Excellent communication skills in English.
Preferred
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• CompTIA A+, Network+, or equivalent.
• PowerShell scripting for automation.
• ITIL framework knowledge.
• Experience in distributed, global IT support teams.
• Familiarity with Apple Business Manager and Jamf or similar Mac management platforms.

Requerimientos

• Educación mínima: Universidad
• 3 años de experiencia
• Idiomas: Inglés

Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer

Ayer (actualizada)

Acerca de Top Talent

Somos una firma de Consultoría Organizacional y de Recursos Humanos, fundada en Julio de 2007 que provee guía y soporte a nuestros clientes, ayudándolos a exceder sus resultados de negocio a través del diseño y desarrollo de estrategias de estructura, procesos y personas, asegurando que su empresa valora el activo más importante que tiene “su gente” para agregar valor desarrollando su mayor potencial.

Contamos con un equipo de expertos consultores de alto nivel de distintas áreas del...

Somos una firma de Consultoría Organizacional y de Recursos Humanos, fundada en Julio de 2007 que provee guía y soporte a nuestros clientes, ayudándolos a exceder sus resultados de negocio a través del diseño y desarrollo de estrategias de estructura, procesos y personas, asegurando que su empresa valora el activo más importante que tiene “su gente” para agregar valor desarrollando su mayor potencial.

Contamos con un equipo de expertos consultores de alto nivel de distintas áreas del mundo organizacional.

Compartimos las mejores y más actualizadas prácticas del mercado bajo la estructura y cultura organizativa, lo cual nos permite brindar a nuestros clientes una perspectiva global, actuando de manera local.