Medical Front Desk Representative

Descripción de la oferta

Support patients, ensure compliance, and drive case success.

Are you an organized, detail-oriented, and service-driven professional who thrives in a fast-paced medical and legal environment? At eSync 360°, we are looking for a Medical Front Desk Representative to support U.S.-based law firms, physicians, and clinical teams by managing patient communications and documentation with accuracy and professionalism.

In this role, you will serve as the first point of contact for patients, law firms, and external partners, handling inbound and outbound communications while supporting the coordination of medical-legal cases. You will schedule and confirm medical evaluations, depositions, and physician testimonies, ensuring all appointments and case requirements are completed accurately and ahead of deadlines.

You will assist with subpoena and medical records requests by receiving and validating court-issued documents, coordinating with internal teams, and supporting the preparation, redaction, and secure release of records in compliance with HIPAA and court mandates. Your attention to detail will be essential in maintaining complete, audit-ready case files.

The position also includes administrative and financial support responsibilities. You will help issue invoices for medical-legal services, verify payments prior to records release or physician participation, track outstanding balances, and escalate discrepancies to avoid delays in service.

As part of the role, you will support credentialing processes by tracking physician licenses and certifications, assisting with renewals, and maintaining organized compliance documentation to ensure uninterrupted physician availability.

Throughout all interactions, you will act as a liaison between patients, law firms, physicians, and internal clinical teams. You will provide timely updates, escalate urgent issues, and support leadership with accurate reporting on appointment status, documentation, and case progress.

This role requires someone who can balance strong customer service skills with operational discipline. You will manage sensitive information under strict confidentiality standards, follow established workflows, and handle multiple cases simultaneously. Your communication skills, attention to detail, and ability to anticipate issues will directly impact patient experience, legal outcomes, and overall operational efficiency.

Why Join Us?

At eSync 360°, you’ll have the opportunity to:

--Serve as a key front-facing representative for patients and law firms
--Support in a structured, compliance-driven environment
--Work closely with U.S.-based legal and medical teams
--Grow professionally within a specialized healthcare–legal operation

Location: Panama City (On-site)
Schedule: Full-time | Aligned with U.S. business hours
Languages: English & Spanish

If you are service-oriented, detail-driven, and experienced in medical front desk operations, healthcare administration, or legal-medical coordination, we’d love to meet you.

Requerimientos

• Educación mínima: Universidad
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 19 y 33 años

Palabras clave: mostrador, desk, expositor, exhibitor, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 4 días (actualizada)

Acerca de eSync 360°

eSync 360 is seeking a dedicated and detail-oriented individual to join our team as an Intake/Billing professional. This position plays a crucial role in ensuring smooth operations at the front desk, managing client interactions, and handling essential administrative tasks. The successful candidate will be a key player in providing excellent customer service within a legal office setting.