Descripción de la oferta

We are seeking a detail-oriented and technically strong NOC Engineer to join our global Technology Operations team. The NOC Engineer ensures the availability, health, and performance of business-critical network and infrastructure across our global B2B platform, supporting both on-premises and cloud environments. The role covers proactive monitoring, incident response, documentation, and continuous improvement.
Key Responsibilities
• Ensure real-time monitoring of application, network, database, and server events using Zabbix, Cacti, Pingplotter, and other tooling as part of follow-the-sun coverage.
• Analyze real-time data streams to preemptively address potential issues before customer impact.
• Respond to monitoring triggers, perform Tier 1 troubleshooting, and coordinate with resolver groups across the global team.
• Open, track, and escalate tickets for ISP and service-related issues with carriers and vendors.
• Create clear chronological and resolution reports for each incident.
• Support provisioning, configuration, and health checks of monitoring systems.
• Collaborate with Service Desk, Infrastructure, Security, and Incident Management teams.
• Participate in post-incident reviews and contribute to RCA and problem management activities.
• Maintain process documentation, monitoring guides, and escalation procedures.
Required Qualifications
• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• 3+ years in a NOC, Systems, or Network Analyst/Engineer role at scale.
• Strong knowledge of network protocols, OSI model, switching, and internet routing.
• Hands-on experience with Cacti, Zabbix, Pingplotter, or comparable monitoring tools.
• Experience troubleshooting Cisco routers and switches, F5 BIG-IP, and Palo Alto firewalls.
• Understanding of website operations: WAN, DNS, SSL certificates, URLs.
• Strong English communication skills.
Preferred
• Microsoft and/or Cisco certifications (CCNA, MCITP, or equivalent).
• Experience with F5, Palo Alto or similar security appliances.
• Familiarity with cloud monitoring tooling (Datadog, Grafana Cloud, Azure Monitor).
• Automation and scripting: Bash, Python, PowerShell.
• Familiarity with ITIL or similar incident management frameworks.
• Experience supporting B2B environments with contractual SLAs.

Requerimientos

• Educación mínima: Universidad
• 3 años de experiencia
• Idiomas: Inglés

Palabras clave: ingeniero, engineers, ingeniera, ing, engineer

Ayer (actualizada)

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Somos una firma de Consultoría Organizacional y de Recursos Humanos, fundada en Julio de 2007 que provee guía y soporte a nuestros clientes, ayudándolos a exceder sus resultados de negocio a través del diseño y desarrollo de estrategias de estructura, procesos y personas, asegurando que su empresa valora el activo más importante que tiene “su gente” para agregar valor desarrollando su mayor potencial.

Contamos con un equipo de expertos consultores de alto nivel de distintas áreas del...

Somos una firma de Consultoría Organizacional y de Recursos Humanos, fundada en Julio de 2007 que provee guía y soporte a nuestros clientes, ayudándolos a exceder sus resultados de negocio a través del diseño y desarrollo de estrategias de estructura, procesos y personas, asegurando que su empresa valora el activo más importante que tiene “su gente” para agregar valor desarrollando su mayor potencial.

Contamos con un equipo de expertos consultores de alto nivel de distintas áreas del mundo organizacional.

Compartimos las mejores y más actualizadas prácticas del mercado bajo la estructura y cultura organizativa, lo cual nos permite brindar a nuestros clientes una perspectiva global, actuando de manera local.