Onsite Tech Support / Soporte Tecnico - Ingles Avanzado

Descripción de la oferta

Onsite Tech support Analyst full time required, in charge to provide technical support to users at customer office and VIP staff, excellent enviroment, must have advance english skills, proactive, responsible, be able to follow up on cases, ticket management process.

Monday to Friday from 8:00am - 5:00pm Costa del Este
type of contract: Professional Services

Qualifications
Technical Skills:
• Knowledge of hardware and software troubleshooting and maintenance.
• Basic knowledge of network infrastructure.
• Basic knowledge of incident management and ticketing systems.
• Understanding of emerging new technologies and trends, with a passion for adapting them to business needs.
• Optional Certifications in areas like CompTIA, Microsoft (MCP/MCSA/MCSE), or similar are preferred, but not mandatory.
Soft Skills:
• Experience in problem-solving skills, with a focus on actionable solutions.
• Communication skills to interact with users, peers, and leadership effectively.
• Leadership abilities to guide and influence the team and stakeholders in challenging situations.
• Empathy and active listening skills to understand and address user needs thoroughly.
Mindset and Behavioral Attributes:
• Growth-oriented and proactive, always seeking ways to improve and learn.
• Open-minded and curious, with a passion for exploring market innovations.
• A strong sense of ownership and accountability for outcomes and user satisfaction.
• Positive attitude, replacing "I cannot" with "What can I do differently?"
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Key Competencies
• Results-driven focus, fast-paced environment.
• Organizational and time management skills.
• Ability to independently research and implement new tools, technologies, and methodologies.
• English
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Preferred Experience
• 2+ years of experience in technical support or a related IT field.
• Experience working, result-oriented environment.


Key Responsibilities
1. Technical Support and Troubleshooting:
o Resolve basic/complex hardware and software issues for end users promptly.
o Deliver seamless user experiences by addressing concerns with precision and efficiency.
o Serve as the go-to expert for escalated technical problems, providing guidance to junior technicians.
2. User Experience and Stakeholder Management:
o Build strong relationships with users to ensure satisfaction and trust in IT services.
o Collaborate with local and global teams to align with company goals and deliver superior results.
o Demonstrate empathy and patience when managing user concerns, especially in high-pressure situations.
3. Continuous Learning and Market Adaptation:
o Stay updated on the latest technologies, tools, and methodologies relevant to the business.
o Proactively suggest and implement innovative solutions to improve site efficiency and IT processes.
o Foster a culture of continuous improvement through self-driven learning and development.
4. Leadership and Mentoring:
o Lead by example, demonstrating a proactive, solutions-oriented mindset.
o Provide mentorship to onsite and remote team members to enhance technical and soft skills.
Drive collaboration and teamwork, results-focused environment.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 25 y 40 años

Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte

18 de diciembre

Acerca de Smart Solution Group

Servicios informáticos de Alquiler y Leasing de Equipos Tecnológicos en general, Soluciones de
Comunicaciones, Soporte y Mantenimiento de Equipos Tecnológicos.