OP Manager - Bilingual (C1)

Descripción de la oferta

The Campaign Manager will oversee the daily operations of a collections team and will drive operational improvement via a team of supervisors and team leads, consistently coaching and providing actionable feedback to promote career development while maintaining collections KPI’s and client satisfaction.

Key responsibilities include:
Provide leadership to campaign supervisors and team leads responsible for overall production of the campaign.
Maintain, within the team, adequate discipline and adherences to all compliance requirements as established by OM and clients.
Experience managing, reviewing, interpreting, and running data analytical reports to continuously improve campaign productivity.
Provide team motivation and development to maximize opportunities.
Responsible for the overall performance and productivity of the campaign.
Monitoring of individual and team results to identify and act on both positive and negative performance.
Provide regular feedback to supervisors and team leads regarding performance and areas of opportunity.
Serves as liaison to our company and client representatives to implement requirements and develop initiatives.

Requirements:
Fluent and proficient verbal (accent neutral) and written English skills.
Experience applying tactical and operational thinking, implementing action plans, providing clear direction, and following up on goals.
Experience managing, leading, and developing people, preferably in collections and insurance fields.
Excellent problem solving, leadership, and client management skills.
Bachelor’s Degree from a 4-year college or university.
Microsoft Office Proficiency.
Working knowledge of the FDCPA, HIPAA, first and third-party collections, and automatic dialer systems is a plus.
Minimum 2 years of experience in managing and leading large teams or groups is required.

Requerimientos

• Educación mínima: Universidad
• 3 años de experiencia
• Idiomas: Inglés
• Edad: entre 25 y 55 años
• Conocimientos: Microsoft excel

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace 3 días (actualizada)

Acerca de Connect International Panama

At Connect International, LLC, we pride ourselves on being a leading near shore call center with locations in Panama and Nicaragua. With over 40 years of expertise in the collection industry, we offer a wide range of specialized services including Debt Collections, Quality Assurance monitoring, Insurance Billing, and Insurance Follow-up. Our commitment to operational stability, compliance, and exceptional customer service sets us apart in the industry.