TeamLead - Bilingual (C1)

Descripción de la oferta

Essential Duties and Responsibilities:
Act as a resource for new hires
Take Supervisor Calls.
Report daily team attendance to Collections Supervisors, Operations Manager and Director of Operations.
Track team production, files worked, and stats for the team
Providetalk-offs and handle escalated calls for the team.

Requirements:
Exceptional interpersonal skills
Advanced computer skills in Microsoft Office.
Manage employees ethically and fairly while still being firm and enforcing company rules
Excellent time management and multi-tasking skills
Strong negotiation and persuasion skills
Excellent time management and multi-tasking skills .
Excellent verbal and written communication skills.

Requerimientos

• Educación mínima: Universidad
• 3 años de experiencia
• Idiomas: Inglés
• Edad: entre 23 y 50 años
• Conocimientos: Microsoft excel

Aptitudes asociadas a esta ofertaNuevo

Hace 2 días (actualizada)

Acerca de Connect International Panama

At Connect International, LLC, we pride ourselves on being a leading near shore call center with locations in Panama and Nicaragua. With over 40 years of expertise in the collection industry, we offer a wide range of specialized services including Debt Collections, Quality Assurance monitoring, Insurance Billing, and Insurance Follow-up. Our commitment to operational stability, compliance, and exceptional customer service sets us apart in the industry.